FAQ's

1. How can I place an order?

Placing an order at URBAN HAVEN is simple. Browse our collections, select your desired product, add it to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. How long does delivery take?

Orders are processed within 24 to 48 hours. Delivery time usually ranges between 5 to 10 working days, depending on your location.

3. Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number that allows you to monitor your shipment until it reaches you.

4. What payment methods do you accept?

We offer multiple secure payment options at checkout to ensure a smooth and reliable purchasing experience.

5. What is your return policy?

If your product arrives damaged, defective, or incorrect, you may request a return or replacement within 7 days of delivery. The item must be unused and in its original packaging.

6. Can I cancel or change my order after placing it?

You can request to cancel or modify your order within 12 hours of purchase. Once the order has been processed, changes may not be possible.

7. Are your products suitable for beginners?

Yes. Our fitness products are carefully selected to be user-friendly and suitable for beginners as well as experienced fitness enthusiasts.

8. How do I choose the right product?

Each product page includes detailed descriptions and usage information to help you make the right choice based on your fitness goals.

9. What should I do if I receive the wrong item?

In rare cases of receiving an incorrect product, please submit a return request through your order page, and our support team will resolve the issue promptly.

10. Do your products come with instructions?

Yes. Most products include usage instructions inside the package or within the product description on our website.